FAQ
FAQ
FAQ｜HOTEL ALL IN
Q. Is it possible to smoke in the rooms?
A. All rooms are non-smoking.
Q. Could you please tell me specifically what equipment is available for rental?
A. We have hair irons, irons, hot plates, adapters, and blankets available.
*Please note that there are limited numbers available if you would like to use these items.
Q. Could you please tell me specifically what amenities are available for rental?
A. In order to protect the global environment, we have stopped distributing disposable amenities.
Q. Will cleaning be provided every day?
A. If you are staying for 3 nights or less, there will be no cleaning or linen change during consecutive nights. (Towels and bath towels will be provided for the number of guests.)
Q.Is there drinking water in the rooms?
A. Sorry, we do not provide drinking water. Please use the nearby vending machines.
Q. Can I use the Internet?
A. Wi-Fi is available free of charge in all rooms. *Please check the Wi-Fi password from your My Page, which will be sent to you in your room or by email.
Q. I have a small child. Can you please install a bed guard?
A. Sorry, we do not provide bed guards.
Q.Is there a humidifier?
A. Humidifiers and air purifiers are installed in all guest rooms.
Q. I have a baby who needs milk. Can I boil water in the room?
A. All rooms are equipped with electric kettles and microwaves.
Q.Is newspaper delivery available?
A. Sorry, we don't have any.
Q. What should I do if I leave something behind?
A. If a staff member finds it in the library, it will be stored for three months from the date of collection.
*Please contact us using the inquiry form.
Q. What are the cancellation policies?
A. Please check various reservation sites.
Q: Can I store valuables?
A. Please use the safe in your room.
Q: Is there a parking lot?
A. We do not have a parking lot for customers. If you come by car, please use the nearby paid parking lot.
Q.Is there a shuttle service to the airport?
A. Sorry, we do not provide shuttle service to the airport.
Q.Are there any convenience stores or supermarkets nearby?
A. There is a Family Mart located about a 2-minute walk from the hotel.
Q: Are there any restaurants nearby?
A. There are many restaurants around the hotel.
Q.Is breakfast service available?
A. Sorry, we do not offer breakfast service.
Q.Is room service available?
A. Sorry, we do not offer room service.
Q. Can I have meals delivered?
A. Yes, you can, but please collect it yourself.
Q. What are the check-in and check-out times?
A. Check-in time is 3:00 P.M.
Check-out time is 10:00 A.M.
Q. Can my companion check in first?
A. You can check in.
However, please select "Check-in for each companion" on the tablet when checking in.
Q. Can I store my luggage before check-in or after check-out?
A. Sorry, we do not offer luggage storage.
Q. Can I bring my pet?
A. Regardless of the type or size of the animal, we ask that you refrain from bringing pets other than guide dogs, hearing dogs, and assistance dogs.
Q. Is there a service where I can leave my children?
A.We do not have childcare or other services.
Q. Can minors stay alone?
A. If minors are staying alone, they need the consent of their guardians.
Q. Can I be informed of the room in advance?
A. We do not provide room information before your arrival.
Q. Can I use a credit card?
A. VISA/MASTER/JCB/AMEX are accepted, we also accept Union-pay.
Q: I would like to cancel my reservation.
A. Please make changes or cancellatioins through the travel agency or travel reservation website where you made your reservation. If you have made a reservation on our website, please follow the procedures on our website.
Q: Can I make a reservation on the waiting list for cancellations?
A. Sorry, we do not accept reservations on a waiting list due to cancellations.
Please contact us and we will inform you of the room availability at the time.
Q: Can I pay at a later date?
A. We do not accept payment at a later date, so please make payment in advance.
Q.Does the number of guests include children?
A. Children aged 3 and under are not included in the number of guests.
Q. What measures are you taking to ensure hygiene in common areas?
A. In addition to regular cleaning, we are taking the following measures. ・We will regularly disinfect the following common areas: reception, inside elevators (including buttons), door handles, common restrooms, etc. ・We have posted various notices to help maintain social distance.
Q. What should we do if a case of COVID-19 infection is confirmed within the facility?
A. If a case of COVID-19 infection is confirmed, we will work with the relevant authorities to implement the necessary measures appropriately, based on government policy and action plans.
