FAQ
FAQ
FAQ｜HOTEL ALL IN
Q. Is smoking allowed in the rooms?
A. All rooms are non-smoking.
Q. What items are available to borrow?
A. We have hair irons, clothes irons, a hot plate, power adapters and blankets available.
*Quantities are limited. Thank you for your understanding.
*To protect the environment, we no longer provide disposable amenities.
*Quantities are limited. Thank you for your understanding.
*To protect the environment, we no longer provide disposable amenities.
Q. Is the room cleaned every day?
A. For stays of 3 nights or less, there is no cleaning or linen change during your stay. (Towels and bath towels are provided for the number of guests.)
Q. Is there drinking water in the room?
A. All drinking water in the refrigerator is free of charge.
Q. Can I use the internet?
A. Free Wi-Fi is available in all rooms.
*Please check the Wi-Fi password in your room or on the My Page sent to you by email.
*Please check the Wi-Fi password in your room or on the My Page sent to you by email.
Q. I have a small child. Can you attach a bed guard?
A. We are sorry, but bed guards are not available.
Q. Is there a humidifier?
A. All rooms are equipped with a humidifying air purifier.
Q. I have a baby who needs formula. Can I boil water in the room?
A. All rooms have an electric kettle and a microwave.
Q. Is newspaper delivery available?
A. We are sorry, but this service is not available.
Q. What should I do if I leave something behind?
A. Items found by our staff in the building are kept for 3 months from the date they are found.
*Please contact us via the inquiry form.
*Please contact us via the inquiry form.
Q. What is your cancellation policy?
A. Please check the booking site you used.
Q. Can I store valuables?
A. Please use the safe in your room.
Q. Is there a parking lot?
A. There is no parking for guests. If you come by car, please use a nearby coin parking lot.
Q. Is there a shuttle service to the airport?
A. We are sorry, but we do not offer an airport shuttle service.
Q. Is there a convenience store or supermarket nearby?
A. There is a FamilyMart about a 2-minute walk from the hotel.
Q. Are there restaurants nearby?
A. There are many restaurants around the hotel.
Q. Is breakfast available?
A. We are sorry, but we do not offer breakfast.
Q. Is room service available?
A. We are sorry, but we do not offer room service.
Q. Can I have food delivered?
A. Yes, but please receive the delivery yourself.
Q. What are the check-in and check-out times?
A. Check-in is from 3:00 P.M. to 9:00 P.M. Check-out is at 10:00 A.M.
Q. Can a member of my party check in first?
A. Yes. When checking in, please select "Companion check-in" on the tablet.
Q. Can you keep my luggage before check-in or after check-out?
A. We are sorry, but we do not offer luggage storage.
Q. Can I bring my pet?
A. Regardless of type or size, pets are not allowed, except for guide dogs, hearing dogs and service dogs.
Q. Is there a childcare service?
A. There is no childcare or similar service.
Q. Can minors stay without an adult?
A. Minors staying without an adult need the consent of a parent or guardian.
Q. Can you tell me which room I will stay in before I arrive?
A. We do not provide room information before your arrival.
Q. Can I use a credit card?
A. VISA / MASTER / JCB / AMEX are accepted. UnionPay cards are also accepted.
Q. I would like to cancel my reservation.
A. Please change or cancel through the travel agency or booking site you used. If you booked on this website, please do so from this website.
Q. Can I join a waiting list?
A. We are sorry, but we do not accept waiting-list reservations. If you contact us, we will let you know the availability at that time.
Q. Can I pay at a later date?
A. We do not accept later payment. Please pay in advance.
Q. Are children included in the number of guests?
A. Children aged 3 and under are not included in the number of guests.
Q. What hygiene measures do you take in common areas?
A. In addition to regular cleaning, we take the following measures.
- We regularly disinfect common areas such as the reception, elevator interior (including buttons), door handles and shared restrooms.
- We display notices to help maintain social distancing.
- We regularly disinfect common areas such as the reception, elevator interior (including buttons), door handles and shared restrooms.
- We display notices to help maintain social distancing.
Q. What happens if a case of COVID-19 is confirmed in the facility?
A. If a COVID-19 infection is confirmed, we will cooperate with the relevant authorities and take appropriate measures in accordance with government policy and action plans.
